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Monitoring & Backups

Service Status

Uptime monitoring, alerting, automated backups, and recovery workflows for critical systems.

Service Status

Service Status

Track incidents and maintenance for Monitoring & Backups. Transparent updates, timelines, and escalation.

Investigating

We’re validating the issue, scope, and impact.

Target response: 15–30 minsTarget resolution: TBD (updates every 30–60 mins)Escalation: On-call engineer engaged; incident commander assigned if broad impact.

Identified

Root cause suspected; mitigation path confirmed.

Target response: 30–60 minsTarget resolution: 1–4 hrs typical (varies by module/integration)Escalation: Escalate to product/infra owner; vendor escalation if external dependency.

Monitoring

Fix deployed; we’re watching stability and regressions.

Target response: ImmediateTarget resolution: 30–120 mins monitoring windowEscalation: Rollback plan ready; escalation if errors persist.

Resolved

Service restored; incident closed.

Target response: N/ATarget resolution: Post-incident summary within 24–72 hrsEscalation: Preventive actions tracked (KB + change controls).

Maintenance Windows

Scheduled updates announced in advance, with rollback and verification checks.

SLA Options

Business hours or 24/7 support depending on your package.

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