Privacy Policy
Accentrix Cloud is operated by Accentrix Data Systems Ltd. This Privacy Policy explains how Accentrix Data Systems Ltd collects, uses, stores, shares and protects personal information when you use Accentrix Cloud websites, applications, cloud services and related services.
Company / Data Controller
Accentrix Cloud is operated by Accentrix Data Systems Ltd, a company registered in Kenya.
Accentrix Data Systems Ltd
Accentrix Cloud
Kenya
1. Introduction
This Privacy Policy applies to Accentrix Cloud websites, applications, cloud services, software, support channels, account features, forms, dashboards, managed services, and related digital services operated by Accentrix Data Systems Ltd.
2. Who We Are
Accentrix Cloud is the cloud technology, software, managed services, and digital infrastructure platform brand operated by Accentrix Data Systems Ltd, a company registered in Kenya.
3. Information We Collect
We collect information needed to operate, secure, improve, bill, support, and communicate about Accentrix Cloud services. The information collected depends on how you use the website, account features, forms, products, integrations, and support channels.
4. Information You Provide Directly
You may provide information such as your name, email address, phone number, organization name, job role, inquiry details, service requirements, support messages, uploaded files, billing details, and information included in forms, tickets, orders, or account settings.
5. Account and Authentication Information
When you create or access an account, we may process identifiers, login method, email address, password-related authentication data where applicable, session information, account role, access permissions, timestamps, and security events. Passwords should be stored in protected form and are not intended to be visible to Accentrix staff.
6. Contact and Business Information
We may collect business contact details, company names, phone numbers, project information, procurement needs, service preferences, billing contacts, and communication history so that we can qualify, deliver, support, and manage services.
7. Payment and Transaction Information
We may process order references, package selections, invoice records, payment status, transaction references, subscription status, and billing history. Payment providers may process card, mobile money, or bank details according to their own policies and security controls.
8. Technical and Usage Information
We may collect IP address, device type, browser information, operating system, pages viewed, referring pages, approximate location derived from technical signals, logs, diagnostics, performance data, errors, security events, and usage patterns needed to operate and protect the services.
9. Cookies and Similar Technologies
Accentrix Cloud may use cookies, local storage, consent preferences, analytics tags, session cookies, and similar technologies to keep users signed in, remember preferences, measure site performance, understand service usage, and support security. You can manage browser cookie settings, but some account or security features may not work without required cookies.
10. Information from Third-Party Integrations
When you connect or use third-party services, we may receive information made available by those services, by your configuration, or by permissions you approve. This may include identifiers, account metadata, repository or deployment metadata, billing status, service events, or support information needed for the requested integration.
11. Google Sign-In
When you choose Google Sign-In, Accentrix Cloud requests openid, email, and profile permissions. Google may provide information permitted by you and Google, such as your name, email address, Google profile identifier, and profile image where provided. We use this information to authenticate you, create or link your account, and protect account access.
12. Facebook Login
When you choose Facebook Login, Accentrix Cloud requests email and public_profile permissions. Facebook may provide information permitted by you and Meta, such as your name, email address, Facebook profile identifier, and profile image where provided. We use this information to authenticate you, create or link your account, and protect account access.
13. GitHub Sign-In
When you choose GitHub Sign-In, Accentrix Cloud requests read:user and user:email permissions. GitHub may provide information permitted by you and GitHub, such as your name or username, email address, GitHub profile identifier, and profile image where provided. We use this information to authenticate you, create or link your account, and support repository-related services when requested.
14. How We Use Personal Information
We use personal information to provide services, manage accounts, respond to inquiries, qualify leads, process orders, deliver support, operate dashboards, send service communications, secure the platform, detect abuse, improve products, comply with legal obligations, and manage customer relationships.
15. Legal Bases / Reasons for Processing
Depending on the context, we process personal information because it is necessary to provide requested services, manage a contract, comply with legal obligations, protect legitimate business and security interests, respond to your consent, or handle a request that you submit.
16. Service Delivery
We use information to provision accounts, configure services, activate subscriptions, process support tickets, manage infrastructure requests, coordinate implementation work, send operational messages, and provide access to cloud, software, automation, cybersecurity, and digital infrastructure services.
17. Security and Fraud Prevention
We use information to verify access, investigate suspicious activity, prevent abuse, troubleshoot authentication issues, maintain audit logs, protect systems, detect fraud, enforce acceptable use, and respond to security incidents.
18. Analytics and Service Improvement
We may use analytics and usage information to understand how visitors and customers use the website and services, improve performance, fix issues, prioritize features, evaluate campaigns, and improve support quality.
19. Communications
We may contact you about service updates, support requests, account notices, billing matters, security alerts, product information, onboarding, marketing where permitted, and responses to forms or inquiries you submit.
20. How We Share Information
We do not sell personal information as a standalone product. We share information only where needed for service delivery, payment processing, hosting, support, authentication, analytics, legal compliance, security, business operations, or with your direction.
21. Service Providers
We may share limited information with service providers that help us operate Accentrix Cloud, including hosting, cloud infrastructure, analytics, email delivery, customer support, payment processing, security, monitoring, and operational tooling providers.
22. Payment Providers
Payment providers may receive transaction information needed to process payments, confirm payment status, handle disputes, issue receipts, or comply with financial and regulatory obligations. Their processing may also be governed by their own privacy and security policies.
23. Cloud and Infrastructure Providers
Cloud and infrastructure providers may process technical data, logs, hosted content, and operational metadata as needed to provide hosting, storage, compute, networking, backup, monitoring, and deployment services.
24. Authentication Providers
Authentication providers such as Google, Meta/Facebook, and GitHub may process login events according to their own policies when you choose to sign in through them. Accentrix Cloud receives only the information needed for authentication and account linking based on the permissions requested and approved.
25. Legal and Regulatory Disclosures
We may disclose information where required by law, court order, lawful government request, regulatory obligation, dispute process, fraud investigation, security incident response, or to protect the rights, safety, systems, and property of users, Accentrix Data Systems Ltd, or third parties.
26. International Data Transfers
Some providers, infrastructure, support systems, or authentication services may process information outside Kenya. Where this happens, we aim to use appropriate contractual, technical, and organizational measures suitable for the services and provider relationship.
27. Data Hosting and Data Residency
Data may be hosted in Kenya or in other regions depending on the service, provider, customer requirements, infrastructure availability, and agreed service scope. Specific residency commitments must be confirmed in a separate written agreement if they are required for your organization.
28. Data Retention
We keep personal information for as long as needed to provide services, maintain accounts, handle support, meet legal or accounting obligations, resolve disputes, secure the platform, and maintain operational records. Retention periods vary by data type and business context.
29. Security
We apply reasonable administrative, technical, and organizational safeguards to protect personal information. No system can be guaranteed to be completely secure, so customers and users should also use strong passwords, protect credentials, limit access, and report suspected security issues promptly.
30. Customer-Controlled Data
Customers remain responsible for the personal information, business records, files, credentials, user permissions, and operational data they upload, configure, or process through Accentrix Cloud services. Customers should ensure they have lawful grounds and required notices or consents for data they control.
31. Your Privacy Rights
Depending on applicable law and your relationship with Accentrix Cloud, you may request access to personal information, correction of inaccurate information, deletion where appropriate, restriction or objection to certain processing, withdrawal of consent where processing depends on consent, or information about how your data is used.
32. Access, Correction and Deletion Requests
You can request access, correction, or deletion of personal information associated with your account by contacting Accentrix Cloud using the contact details above. We may need to verify your identity and account relationship before acting on a request.
33. Account Deletion
There is no separate public self-service account deletion URL identified in the current application. To request deletion of data associated with your account, contact Accentrix Cloud at the email address listed above and include the account email, your name, and enough information for us to verify and process the request.
34. Children's Privacy
Accentrix Cloud is intended for business, organizational, professional, and managed service use. We do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided personal information without appropriate permission, contact us so that we can review the matter.
35. Links to Third-Party Websites
Accentrix Cloud pages and services may link to third-party websites, applications, documentation, payment pages, authentication providers, social platforms, or integration services. We are not responsible for the privacy practices or content of third-party services that we do not operate.
36. Changes to This Privacy Policy
Accentrix Data Systems Ltd may update this Privacy Policy from time to time. Updated versions will be published on this page with a new last-updated date. Material changes may also be communicated through reasonable service or account channels where appropriate.
37. Contact Us
Questions, privacy requests, access requests, correction requests, deletion requests, or concerns about this Privacy Policy may be sent to Accentrix Cloud using the company contact details listed above or through https://accentrixcloud.com/contact-us.