Return Policy for Digital Products

Digital Product Return Policy

This policy applies to all digital products sold by Accentrix Cloud, including software subscriptions, hosted services, account activations, digital licenses, downloadable files, online training access, templates, reports, and other electronically delivered products.

Last updated: June 13, 2026

Policy URL for Google Merchant

Applies to digital goods only

Accentrix Cloud does not accept physical returns for digital products. Once a digital product has been delivered, downloaded, provisioned, or activated, the sale is generally final unless one of the refund exceptions in this policy applies.

What counts as delivery

Account credentials or workspace access sent to the customer.License keys, activation links, or subscription access issued.Digital files, reports, templates, or deliverables made available for download.Cloud, hosting, advisory, or managed services provisioned for customer use.

Core policy position

Because our products are intangible and delivered electronically, customers do not return a physical item. For that reason, returns are not permitted after delivery or activation. Refunds are reviewed only in the limited circumstances listed on this page.

Refunds may be considered if

You were charged more than once for the same order.Accentrix Cloud accepted payment but did not deliver the digital product, activation, or account access.A verified technical fault on our side prevented access or use, and we could not resolve it within a reasonable support window.You canceled before any digital delivery, download, provisioning, license issuance, or account activation took place.A refund is required by applicable law.

Refunds are generally not available for

Change-of-mind requests after a product has been delivered, downloaded, provisioned, or activated.Requests based on lack of use, delayed project rollout, or internal approval issues after delivery.Compatibility or environment issues that were disclosed in advance or caused by third-party systems outside our control.Services or subscriptions already consumed for the billed period, unless required by law.

How to request a refund review

Send your request to support@accentrixcloud.com or use the contact form at /contact-us.Include the order reference, billing email, product name, purchase date, and the reason for the request.Attach screenshots or error details if the issue relates to access, activation, or delivery.Submit the request within 7 calendar days of purchase unless a longer period is required by law.

Review timeline

Refund requests are usually reviewed within 3 to 5 business days.If approved, the refund is issued to the original payment method. Banking or card-provider timing may add additional processing days.If a request is denied, we will share the reason in writing.

Contact

For billing, access, or refund questions, contact support@accentrixcloud.com or visit /contact-us.

This page is the official return policy URL for Accentrix Cloud digital products.