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Managed Security Services

Service Status

24/7 monitoring, incident response, compliance support, and continuous security posture improvement.

Service Status

Service Status

Track incidents and maintenance for Managed Security Services. Transparent updates, timelines, and escalation.

Investigating

We’re validating the issue, scope, and impact.

Target response: 15–30 minsTarget resolution: TBD (updates every 30–60 mins)Escalation: On-call engineer engaged; incident commander assigned if broad impact.

Identified

Root cause suspected; mitigation path confirmed.

Target response: 30–60 minsTarget resolution: 1–4 hrs typical (varies by module/integration)Escalation: Escalate to product/infra owner; vendor escalation if external dependency.

Monitoring

Fix deployed; we’re watching stability and regressions.

Target response: ImmediateTarget resolution: 30–120 mins monitoring windowEscalation: Rollback plan ready; escalation if errors persist.

Resolved

Service restored; incident closed.

Target response: N/ATarget resolution: Post-incident summary within 24–72 hrsEscalation: Preventive actions tracked (KB + change controls).

Maintenance Windows

Scheduled updates announced in advance, with rollback and verification checks.

SLA Options

Business hours or 24/7 support depending on your package.

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