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Log an issue or request for Finance & Reporting. Provide details once, and we’ll drive the case to closure.
Describe the issue
Include module, impact, steps, and any screenshots/logs if available.We triage & classify
Severity is assigned (P1–P4) and an owner is set.Resolution & updates
You receive progress updates and ETA until closure.Closure & learning
We confirm fix + share preventive steps/KB link.Best Details to Include
Affected users, time started, error text, and what changed recently.Severity Guidance
P1 = outage, P2 = major impact, P3 = workaround exists, P4 = minor.