Terms of Service
Production-ready cloud infrastructure, CI/CD pipelines, and delivery operations—run for you.
A practical overview of service terms for Cloud & DevOps. Use this as a guide—final terms are the official legal text.
Clear Scope
Defines modules/services included, deployment approach, and customer responsibilities.Security Responsibilities
Shared responsibility model: access management, authorized users, and acceptable use.Billing & Renewals
Packages, duration, invoicing cycles, and renewal/termination processes.Support & SLA
Response times, escalation paths, and incident handling based on your plan.What you receive (modules, features, and environments)
Implementation approach and timelines (as scoped)
Documentation and handover artifacts (SOPs, user guides where applicable)
Provide correct onboarding data and authorized contacts
Maintain access hygiene (user roles, approvals, credential management)
Use the service within acceptable use policies
Ticket-based support with severity classification
Escalation path for critical incidents (SLA dependent)
Post-incident reviews and preventive actions
We promote governance through approvals, audit trails, and defined processes. However, outcomes also depend on correct usage, authorized access, and timely reporting of issues.
Role-based approvals for sensitive actions
Audit trail for workflow actions and changes
Separation of duties for financial and administrative actions
Some integrations depend on third-party availability
Certain outcomes require customer-side readiness (data, SOPs, change management)
Service availability and response times depend on your selected SLA
Browse the official Terms of Service and supporting legal/commercial policies.
Terms & Policies
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